Customer Support Agent
Basic Job Information
Job Position: Customer Support Agent
Published on: Sep 08, 2025
Vacancy: 4
Employment Type: Full Time
Experience: No experience needed
Work Arrangement: On-site Only
Salary: K66,000 annually
Notes: No cape required, but superheroes with a heart are a plus
Application Deadline: Dec 22, 2026
Job Category: Retail and customer services
Job Description
We are looking for a dedicated and empathetic Customer Support Agent to join our growing support team. As the first point of contact for our customers, you will play a critical role in delivering an exceptional experience by resolving issues, answering inquiries, and providing guidance about our products and services.
The ideal candidate is a great communicator, problem solver, and thrives in a fast-paced environment. You will represent our brand in every interaction and ensure customers feel heard, supported, and satisfied.
Key Responsibilities
Respond promptly to customer inquiries via live chat, email, and phone.
Provide accurate, valid, and complete information by using the right tools, methods, and internal processes.
Identify and assess customers’ needs to achieve satisfaction and first-contact resolution.
Handle customer complaints, provide appropriate solutions and alternatives within set time limits, and follow up to ensure resolution.
Collaborate with other departments (Sales, Product, Technical Teams) to resolve more complex cases.
Maintain detailed and accurate records of customer interactions, feedback, and issues using CRM tools (e.g., Zendesk, Salesforce).
Continuously improve knowledge of company products, services, and policies.
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Requirements & Skills
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Minimum 1-2 years of experience in a customer support, call center, or client service role.
Experience working with customer support software (e.g., Zendesk, Freshdesk, Intercom) is a plus.
Comfortable working in a digital/remote support environment (if applicable).
Excellent verbal and written communication skills.
Strong active listening and interpersonal skills.
Problem-solving mindset with the ability to handle challenging situations calmly and professionally.
Benefits
Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Paid time off (vacation, sick leave, holidays).
Flexible work hours and remote work options.
Employee wellness programs.
Career development and training opportunities.
Supportive, inclusive, and dynamic work culture.
Equipment provided (for remote roles).
